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	<title>Gillikin Consulting Group LLC</title>
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	<link>http://www.gillikinconsulting.com</link>
	<description>Your strongest partner for business-development, communications, and ethics services!</description>
	<lastBuildDate>Tue, 09 Mar 2010 01:14:22 +0000</lastBuildDate>
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		<title>Fire in the Belly?</title>
		<link>http://www.gillikinconsulting.com/?p=157</link>
		<comments>http://www.gillikinconsulting.com/?p=157#comments</comments>
		<pubDate>Tue, 09 Mar 2010 01:14:22 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[entrepreneur]]></category>
		<category><![CDATA[motivation]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=157</guid>
		<description><![CDATA[<p>The biggest problem we see with aspiring entrepreneurs who believe they want to be successful businesspeople is that they want to be successful business people but they don&#8217;t care much about their potential field of endeavour. Perhaps they are tired of working a day job, or they think they can earn a better living working for <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=157">Fire in the Belly?</a></span>]]></description>
			<content:encoded><![CDATA[<p>The biggest problem we see with aspiring entrepreneurs who believe they want to be successful businesspeople is that they want to be successful business people but they don&#8217;t care much about their potential field of endeavour. Perhaps they are tired of working a day job, or they think they can earn a better living working for themselves &#8212; whatever the case, it seems that people who go into business for themselves because of some sort of rational calculation are at greater risk of failure than those who strike out on their own because the love the work they want to do.</p>
<p>Consider the disgruntled soon-to-be-ex employee who, in a fit of disgust, decides he is just as capable of being a freelance programmer as being a programmer for a large corporation. So he prints some business cards, runs a few ads, and begins work doing the same thing he was doing before, except with less income and crappier hours.</p>
<p>Contrast this with the cancer survivor who, having found comfort from a knit blanket she received at the hosptial, starts a business knitting blankets with special materials that won&#8217;t irritate the sensitive skin of a chemo patient. Will she make as much money as she did in her prior work as an accountant?  Maybe, maybe not. Is she happier and more fulfulled? Absolutely!</p>
<p>That&#8217;s what it comes down to: Do you have fire in the belly for what you do? Are you eager and enthusiastic about your chosen line of work?</p>
<p>If you do what you love, the money will follow. Motivation is a funny thing; when we enjoy our tasks, we are more likely to do them. If we are noncommital about our work but do it for the cash, we are likely to make just enough to get by and lament how hard it is to be self-employed.</p>
<p>When we interview prospective new entrepreneurs, the first question we ask isn&#8217;t whether they have drafted a business plan or selected a logo or filed articles of organization. The first question we ask is, <em>why</em>? Why go into business? Why now, why this line of work? The answer to the <em>why</em> question is the single most reliable predictor of whether the entrepreneur will be a successful business owner three years hence.</p>
<p>Our advice: If your belly lacks that essential fire, think twice about whether self-employment is really for you.</p>



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		<title>Citizen Journalism: A Primer</title>
		<link>http://www.gillikinconsulting.com/?p=150</link>
		<comments>http://www.gillikinconsulting.com/?p=150#comments</comments>
		<pubDate>Sun, 21 Feb 2010 17:31:24 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Journalism & Media]]></category>
		<category><![CDATA[State of the Industry]]></category>
		<category><![CDATA[Writing & Editing]]></category>
		<category><![CDATA[citizen journalism]]></category>
		<category><![CDATA[media]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=150</guid>
		<description><![CDATA[<p>The Pew Project for Excellence in Journalism&#8217;s &#8220;2009 State of News Media&#8221; report contains an interesting section on citizen journalism. The report concedes that there has been a growing number of citizen-media sites, but that &#8220;citizen news sites provided much less reporting (57%), as well as opinion and special content like calendar items&#8221; on the day <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=150">Citizen Journalism: A Primer</a></span>]]></description>
			<content:encoded><![CDATA[<p>The Pew Project for Excellence in Journalism&#8217;s &#8220;2009 State of News Media&#8221; report contains an interesting section on <a href="http://www.stateofthemedia.org/2009/narrative_special_citzenbasedmedia.php?cat=0&amp;media=12" target="_blank">citizen journalism</a>. The report concedes that there has been a growing number of citizen-media sites, but that &#8220;citizen news sites provided much less reporting (57%), as well as opinion and special content like calendar items&#8221; on the day Pew conducted a comprehensive study, relative to sites maintained by traditional media outlets.</p>
<p>Indeed, in the Grand Rapids market, the typical options for online media are <a href="http://gr.mlive.com/" target="_blank">MLive.com</a> (a statewide aggregation of print newspapers) or <a href="http://therapidian.org/" target="_blank"><em>The Rapidian</em></a>, a citizen-journalism project. Launched to great fanfare in late 2009, the <em>Rapidian</em> site today is infrequently refreshed and features content that seems geared more toward &#8220;press release&#8221; stories &#8212; that is, stories about non-profit events or minor cultural activities, and almost nothing in the way of genuine investigative reporting or traditional hard news.</p>
<p><em>The Rapidian&#8217;s</em> content is not to be disparaged; the group&#8217;s stable of writers clearly is filling a need that they believe exists relative to <em>The Grand Rapids Press</em>, and more power to them for their dedication to their task.</p>
<p>Yet the Pew Project&#8217;s observations lead to an undoubtedly salient conclusion: As traditional newspapers decline in quality as their financial resources dry up, downstream media will correspondingly suffer. How many TV or radio reporters get their cues from the daily broadsheets? How many citizen journalists get their bearings from the print world? Exactly.</p>
<p>So we seem to be in a curious climate where emasculated daily newspapers compete with bloggers (who are often aspiring members of the commentariat instead of objective reporters), and citizen-media sites spring up with the goal of being an alternative source of hard news but end up being a catalog of periodically refreshed soft news.</p>
<p>One can indict the state of the infrastructure that has led to this outcome, but the challenge may not be with the media outlets as much as with the citizen journalists themselves.</p>
<p>A prominent J-School question: Is journalism a profession? The traditional professions &#8212; law, medicine, clergy &#8212; are largely self-regulated and adhere to a rigid internal code of ethics and practices. Unlike electricians or plumbers or even accountants, our doctors, lawyers and priests have a mission of substance to the community and it is the practitioners themselves and not government bureaucrats who determine the profession&#8217;s character and processes, including its judicial protocols.</p>
<p>Many capital-J journalists want journalism to be an accepted profession. The arguments <em>pro et contra</em> are myriad, but one conclusion seems inescapable. Unlike the traditional professions, with education and licensing barriers, anyone can be a journalist. Journalism isn&#8217;t about a mission &#8212; although many practitioners have a strong sense of one &#8212; but about work product.</p>
<p>I think the is-it-a-profession-or-not tension is what undercuts practical training in citizen media. Instead of providing aspiring public writers with a well-stocked toolkit of ideas and practices, many professional journalist-mentors focus on the softer side, of what it means to be a capital-J journalist with all its romance and mystery. So we train writers to think of themselves as part of a noble tradition of truth-tellers while conspicuously failing to impart the essential skills that make their efforts <em>worth</em> telling.</p>
<p>For that reason, a short primer on citizen journalism may be helpful. I developed a PowerPoint presentation in 2004, during the early days of my tenure as editor-in-chief of the <em>Western Herald,</em> to train off-the-street applicants the basics of being a staff writer. In those days, the <em>Herald</em> was a daily newspaper with an average daily circulation of 12,500, serving the Kalamazoo community. It was affiliated with Western Michigan University and it predominantly employed students, but the paper was published and governed by an independent board of directors that included a few faculty, administrators, students and community journalists. We were a non-lab, entirely self-funded paper,  printed under independent contract with the<em> Battle Creek Enquirer</em> (and not the university), with a mission to publish the news while training the next generation of beat reporters and columnists.</p>
<p>A Pulitzer-winning tenure at the Grey Lady, it was not. But serving as a <em>Herald</em> editor was a full-time job, with full-time responsibilities, and the lessons learned there (including from our competition with the <em>Kalamazoo Gazette</em>) provided a solid boots-on-the-ground instruction on the craft of public writing.</p>
<p>With that experience in mind, and in light of my own eyeballs-only content review of local media, I think there are some thoughts from that old PowerPoint that are worth carrying forward to a larger audience.</p>
<p><strong>Jason&#8217;s Journalism Primer</strong></p>
<ol>
<li><em>The media industry is generally profit driven</em>. These profits are typically sourced from advertising, and in most commercial outlets, the content and quality of writing is an inducement for readers to buy the paper. The more people read the paper, the greater the circulation and hence the more that can be charged per column inch of advertising. For this reason, the &#8220;suits&#8221; push for sensational stories or gimmicks that will sell newspapers. It is not bad for <em>profit</em> to be a motive among media companies, and the push for &#8220;non-corporate media&#8221; is quaint but irrational. Without corporate advertising dollars, the independent media will cease to exist.</li>
<li><em>Newspapers are hierarchical</em>. Writers report to section editors who report to a series of managing, executive and chief editors. Small newsrooms may be collaborative and horizontal, but most larger, established bureaus are not. The media world has its bureaucracy like any other, and decisions about content are sometimes reflective of management-by-committee approaches that favor safety over innovation. New writers with the stars still in their eyes need to get over the romance and realize that journalism is a job &#8212; and even independent citizen-journalists have to deal with the administrative part of being a media figure.</li>
<li><em>A writer&#8217;s best chance at distinguishing himself and making a genuine difference is to become a beat reporter</em>. Beat writers are true content experts: They know the laws, the people, the histories, the processes of the subjects they cover. A crime-beat writer, for example, knows the desk sergeants at the police station, understands the basics of the criminal-prosecution process, grasps the issues around modern forensics, has the local prosecuting attorney on speed-dial, and maintains a solid personal file on high-profile cases and crime statistics. The idea of beat specialization is especially useful for citizen journalists; by becoming an acknowledged public expert on a subject (e.g., the city commission), a writer will gain in credibility and improve her access to the people and processes related to that subject. In media, being a master of one trade is preferable to being a jack of all others.</li>
<li><em>Journalism is about access &#8212; to people, to data, to authority</em>. Journalists should be skilled at cultivating relationships with people who have access, so that they themselves can use that access on behalf of the public good. Don&#8217;t be a fire-and-forget writer, who talks to a source once for one story and then erases that source from memory. Journalism is the ultimate industry where interpersonal networking is the chief criterion of success, and no reliance on Web portals or search engines can provide the critical access that is inherent in direct, person-to-person relationships over time with well-placed human sources. Not a social person? Then brush up on the professional networking literature. Journalism is the wrong pursuit for the anti-social.</li>
<li><em>Track your beat</em>. For this, RSS is your friend. There are enough blogs and news aggregators out there that even esoteric beats like creole cooking admit to dozens of potential daily feeds. Keep abreast of what&#8217;s going on. Contribute your own materials, through your own RSS feeds or by active participation in discussion groups or professional organizations.  Never stop gaining expertise.</li>
<li><em>Archive, archive, archive</em>. Keep <em>everything</em>. File every clipping, every interview note, every email, every audio recording, every image file. If, two years hence, a person mentioned in a story sues for libel, you must have all the materials that went into your work product. And never fork over your materials to police officers, either. Make them get a court order, every time. A source &#8212; especially a well-placed one &#8212; will have little confidence in a journalist who is seen to collaborate with authorities, and in some (rare) cases, its preferable to sit in jail on a contempt charge than to supply incriminating evidence to law-enforcement officials. And personal archives make research easier over time.</li>
<li><em>Be completely honest</em>. Attribute everything, be open to conflicting points of view, don&#8217;t advocate a &#8220;party line,&#8221; purge your writing of <a href="http://fallacyfiles.org/taxonomy.html" target="_blank">logical fallacies</a>, and <em>never</em>lie to an editor. Keep your quotes pure and unaltered, do not accept questionable assertions as fact, and do not provide a false sense of conflict (or lack thereof) by selectively emphasizing or de-emphasizing different perspectives on a story. Follow the basic principles of <a href="http://www.ap.org/newsvalues/index.html" target="_blank">journalistic integrity</a> advocated by The Associated Press.  If you want to be an advocate, be a community organizer, not a reporter.</li>
<li><em>Remember the traditional <a href="http://en.wikipedia.org/wiki/News_values" target="_blank">news values</a></em>:  Timeliness, currency, weirdness, conflict, proximity, personality, and relevance. Use these values to shape how a story is structured.  For example, a story with a high weirdness quotient can have fun and off-beat ledes, whereas a proximity story (e.g., the death of a local soldier overseas) could emphasize his community connections.</li>
<li><em>Know and honor the </em><a href="http://www.spj.org/ethicscode.asp" target="_blank"><em>Code of Ethics</em></a><em> of the Society of Professional Journalists</em>.  Period.  End of discussion.  And check out <a href="http://www.poynter.org/subject.asp?id=32" target="_blank">Poynter</a> for some interesting commentary on journalism ethics.</li>
<li><em>Never accept money, gifts or preferential treatment in a capacity related to your experience as a journalist</em>. Do not solicit benefits in exchange for favorable (or not unfavorable) treatment. If you have an unavoidable conflict of interest, disclose it unambiguously to your editors and reference it in the text of a story.  The perception of impropriety is often more damaging than the impropriety itself.</li>
<li><em>Understand the state of media law with regard to libel, public access and fair reportage</em>. <em>The Associated Press <a href="http://www.amazon.com/Associated-Press-Stylebook-Briefing-Media/dp/0465012620/ref=sr_1_1?ie=UTF8&amp;s=books&amp;qid=1266771029&amp;sr=1-1" target="_blank">Stylebook</a> and Briefing on Media Law</em>is an excellent introductory reference to the subject. No one should presume to be a journalist without having read at least the AP&#8217;s treatment on media law and its discussion of the Open Meetings Act, the Freedom of Information Act and laws about defamation.</li>
<li><em>Conduct interviews properly</em>. Be punctual, courteous, appropriately dressed and prepared. Document the conversation effectively and accurately &#8212; tape recorders are often helpful, but get the subject&#8217;s active consent before audio recording. Consent is required under many state wiretap laws; it is illegal in Michigan to make an audio recording of a phone call without disclosing the recording (which disclosure should, ideally, be recorded on the tape).</li>
<li><em>Scrupulously honor &#8220;off the record&#8221; comments, but be wary of going OTR in general</em>. If a source provides solid info OTR, ask if it can be used as unattributed source material, which is eligible for publication without a source identified if it can be independently corroborated. Grants of anonymity should be a last-resort option, undertaken with an editor&#8217;s advice and consent.</li>
<li><em>Never give a source prior review over printed stories </em>&#8211; feel free to offer to read back direct quotes, but never give a source the right to review the rest of the story before it goes to print.</li>
<li><em>A good journalist will go to jail before giving up a source.</em></li>
<li><em>Never use deception to get information</em>. Although deceit is a valid method for gaining information, it is a very-last-resort tactic that should be considered with an editor and perhaps even a media lawyer present.</li>
<li><em>Use good quotes</em>. A good quote is easy to comprehend, provides fresh information, explains something directly that would be difficult to express indirectly, and enhances the news value of a story. Attribute every quote and every fact (except for &#8220;common knowledge&#8221; types of facts), and don&#8217;t get creative with language: the verb <em>said</em> is almost always sufficient and does not need to be replaced with litanies of <em>explained</em> and <em>exclaimed</em> and <em>suggested</em> and any other verbal tag that conveys, however slightly, an editorial slant. In general, more quotes equals better stories, and direct quotes are preferable to indirect quotes.</li>
<li><em>The cardinal rule of facts: If it&#8217;s not documented, then it didn&#8217;t happen.</em></li>
<li><em>The cardinal rule of fact-checking: If in doubt, leave it out.</em></li>
<li><em>Consider the trustworthiness of sources and the origination of facts and statistics</em>. Work done by advocacy groups, for example, may be useful but should never be considered as objectively authoritative. If Planned Parenthood sends a press release attesting that 200 abortions were performed in the city last year, don&#8217;t accept Planned Parenthood&#8217;s statistics as being true. A good journalist always understands the <em>original</em>source of a fact, and not merely who regurgitates (and often, interprets) it. So, demand that PP share its original data source. Was it a survey? Public-health documentation? Someone else&#8217;s press release? Much truth has been uncovered by journalists who looked past a fact or statistic to learn its <a href="http://www.snopes.com/crime/statistics/superbowl.asp" target="_blank">original source</a>. Don&#8217;t take the lazy way out by writing, &#8220;According to Planned Parenthood, &#8230;.&#8221;</li>
<li><em>Triple-check statistics</em>. It pays to have at least a <a href="http://www.robertniles.com/stats/" target="_blank">basic understanding</a> of mathematics, finance, statistics and related computational skills. Don&#8217;t just look at the source of information, check to see that math performed on those statistics makes sense. Many the journalist has been fooled because he didn&#8217;t understand concepts like margin of error or sample size.</li>
<li><em>Put recalcitrant sources on the spot if they refuse to disclose information</em>. Make them admit, on the record, that they are refusing to provide useful information, and challenge this refusal under relevant open-access laws. Don&#8217;t just take &#8220;no&#8221; as an answer.</li>
<li><em>Craft solid stories</em>. A news story should be as long as it needs to be, submitted in a timely manner, free of factual and syntactical error. A good story of any type will answer six core questions: Who, what, when, where, why, how, and why should I give a damn?</li>
<li><em>Use the right story template</em>.  There are several ways to structure a story. Hard news often uses an inverted pyramid &#8212; the story has a lede (first paragraph) that provides a quick synopsis in 35 words or so, followed by a nut graf that compliments the lede. Facts and information are shared in descending order of importance. A re-tread of a story may use a second-day lede, which fills in the reader on the major content of prior stories before adding new content. Many softer stories like personality profiles and news features follow some sort of logical sequencing of events within the story.  Bill Parks has a nice short summary of <a href="http://www.ohlone.edu/people/bparks/docs/basicnewswriting.pdf" target="_blank">basic newswriting style</a> worth looking at.</li>
<li><em>Get the angle right</em>. Most stories except hard-news briefs have an angle, or a focus point for defining the context of a story. For example, a story about a house fire might have a lede that focuses on the fact that the homeowner lost a collection of her deceased grandmother&#8217;s hand-made quilts &#8212; this fact humanizes and dramatizes the story, engaging the reader in a different way. There is a world of difference between a story that begins, &#8220;The fire department responded to a house fire in the 500 block of Main Street at 3:45 yesterday morning, according to Lt. Smith,&#8221; versus, &#8220;Although her house was totally destroyed in yesterday&#8217;s early-morning fire on the 500 block of Main Street, Susie Jones wept only for the loss of the antique quilt collection she inherited from her late grandmother.&#8221; Which lede catches you most strongly and pulls you into to the story? And make sure that the tone persists through the story; avoid leading with an anecdote like the quilt collection and then transitioning into straight news. Make sure the ending paragraph comes full circle: &#8220;But for Jones, rebuilding her house is the least of her worries. &#8216;I lost my last link to my grandmother, after that, everything else is just wood and iron and cloth,&#8217; she said.&#8221;</li>
<li><em>Craft solid ledes</em>. Keep them short, concise, active and engaging. This is the hook to get readers interested &#8212; don&#8217;t belabor a trivial (and in context, obvious) point like, &#8220;Congressman Johnson conducted a town-hall meeting yesterday at the high-school gym.&#8221; Instead, write, &#8220;Citizens angry over a proposed tax hike grilled Congressman Johnson at a town-hall meeting yesterday.&#8221; Don&#8217;t lead with things like time or place or inflammatory adjectives or cliches. The passive voice should be avoided like the plague.</li>
<li><em>Write with competence</em>. Write at a sixth-grade level. Avoid complex sentences, stilted vocabulary, arcane cultural references, redundancies, one-source stories, spelling errors, passive constructions, and overt grammatical error. Short sentences with simple language are preferable to complex sentences with mellifluous phrases, because the goal is to present facts to the reader and not to show off the writer&#8217;s penchant for pedantry. Don&#8217;t let the medium of writing obscure the message of the story. This goes double-time for sports writers who use cliche like crack addicts use glass pipes.</li>
<li><em>Opinion belongs in by-lined columns</em>. It does not belong in a news story. News writers should strive to be neutral and fair at all times.</li>
<li><em>Write solid reviews</em>. When reviewing, don&#8217;t tell the staff that you&#8217;re a reviewer. Avoid turning a review into a mirror whereby the writer&#8217;s personal preferences are reflected upon the review&#8217;s subject, so that the review is little more than an exercise in ego. Never accept free admission or free products, and be moderate with both praise and criticism. Most reviews by subject type usually have a fairly well-defined internal structure &#8212; follow it. Don&#8217;t write a food review with a random sequencing of meal courses, for example, and don&#8217;t file a film review without mentioning the cinematography and soundtrack.</li>
<li><em>News analysis is not opinion</em>, but rather an attempt to explain the history or complexity of a subject to answer the question of &#8220;what does this mean&#8221; on behalf of the readers. A news analysis has more latitude to project impacts or trends than a straight news story might.</li>
<li><em>Not everyone can be a good opinion columnist</em>. Columns are about advancing an idea or opinion, not about axe-grinding. A good columnist never uses the word &#8220;I.&#8221; She finds recourse in logic and fact to advance an opinion into the public space; she does not play fast-and-loose with facts to make a point, or demean or belittle others in print. Respectable opinion writing is very difficult for those writers who strongly associate with the poles of political thought, because they tend to hammer a small subset of subjects with a winner-take-all mentality that does little, in the long run, to advance reasoned public discourse.</li>
<li><em>Respect human differences</em>. There is generally no reason to refer to race, ethnicity, sexual orientation, partisan identification, or other identifiers unless they are germane to the story.</li>
<li><em>Know thy</em>AP Stylebook<em> and keep it holy</em>. <em>The Associated Press Stylebook and Briefing on Media Law</em> is a central resource for writers; it contains points of usage and punctuation that a word processor will never flag. A writer lacking a dog-eared copy of the <em>AP Stylebook </em>is, umm &#8230;.</li>
<li><em>Social media is not journalism</em>.</li>
</ol>
<p>Thirty-four suggestions to help guide aspiring citizen journalists better understand the craft and practices of a the media world. Anyone have any other observations to add?</p>



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		<title>16 Tips to Protect Your Online Privacy</title>
		<link>http://www.gillikinconsulting.com/?p=145</link>
		<comments>http://www.gillikinconsulting.com/?p=145#comments</comments>
		<pubDate>Sun, 24 Jan 2010 16:47:33 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[audit]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[online safety]]></category>
		<category><![CDATA[privacy]]></category>
		<category><![CDATA[security]]></category>
		<category><![CDATA[social networking]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=145</guid>
		<description><![CDATA[<p>Whether you are an aspiring entrepreneur seeking to impress a potential client, or a newly minted college grad seeking a substantial professional position, it is vital that you take active steps to protect your reputation and safety by carefully ensuring that your online life stays private.</p>
<p>Here are some basic tips to help.</p>

Use multiple passwords, and make <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=145">16 Tips to Protect Your Online Privacy</a></span>]]></description>
			<content:encoded><![CDATA[<p>Whether you are an aspiring entrepreneur seeking to impress a potential client, or a newly minted college grad seeking a substantial professional position, it is vital that you take active steps to protect your reputation and safety by carefully ensuring that your online life stays private.</p>
<p>Here are some basic tips to help.</p>
<ol>
<li><strong>Use multiple passwords, and make them difficult to guess</strong>. <a href="http://www.nytimes.com/2010/01/21/technology/21password.html?em" target="_blank">Evidence</a> suggests that 20 percent of people draw from a pool of roughly 2,000 passwords, making automatic hacking attempts a simple matter. Use a mix of upper and lower case letters, numbers, and symbols, and go for eight or more characters. For example, a teen-aged skateboarding female might use the password &#8220;sk8er*Gurl1&#8243; &#8212; it is easy to remember, but uses symbols and numbers interspersed in the text, making it almost impossible to guess. Tip: Use a small number of hard-to-guess passwords for things like banking, and use a single, hard-to-guess generic password for sites that use them but about which you don&#8217;t much care. Do not write down your password in an easily discovered place, and <em>never</em> share your password with others.  Consider changing passwords every six months or so.</li>
<li><strong>Be careful about using public computers</strong>. It may sound convenient to use that free library computer to check your account balance, but are you <em>certain</em>that the person who used the machine yesterday didn&#8217;t install keylogging software that sends all your information to a file he will retrieve later?</li>
<li><strong>Use fake email accounts and false names when using engaging in online activities where discretion is important</strong>. For example, if you participate in strongly political discussion groups, or sex and dating sites, do not use an online persona that can be traced back to you. That includes email addresses &#8212; its amazing what turns up when you search by email and not by name.</li>
<li><strong>Do a Bing, Google, and Yahoo search of yourself every so often to see what turns up</strong>. If friends or family are referencing you in an unflattering way in a public blog, ask them to remove references. If there is material that could potentially be embarrassing but cannot be removed, then be prepared to explain the situation to those who may see it later.</li>
<li><strong>Check the settings of social-networking profiles</strong>. For example, <a href="http://www.nytimes.com/external/readwriteweb/2010/01/20/20readwriteweb-the-3-facebook-settings-every-user-should-c-29287.html?em" target="_blank">Facebook changed security settings</a>a few months ago, leaving subscribers with changes that were not well-communicated and which could potentially open sections of their profile to the world.  Make sure you know what Facebook, Twitter, LinkedIn, MySpace, YouTube, Flickr, and other sites share about you.</li>
<li><strong>Maintain a solid wall of separation between personal and professional online activity</strong>.  Use different email addresses, logins, screen names, and photographs to reduce the odds that a search for a professional email address will turn up potentially embarrassing personal details.</li>
<li><strong>Use discretion in online posting</strong>. Where possible, avoid full-name references, and remember that everything that is written online has the potential of being discoverable by others. This includes items that are potentially outside of your control, so check social sites occasionally to see who has tagged you in photos and notes, and remove any tags that could be problematic (like that photo your friend uploaded to Facebook, of you dancing naked on a bar while police officers try to put you in custody for disorderly behavior).</li>
<li><strong>Maintain an up-to-date virus and malware scanner, and use the latest Web browsers</strong>.  The bad guys change tactics frequently, so keep abreast by being current on the latest anti-evildoer software.</li>
<li><strong>Do not open attachments or click links sent by strangers</strong>.  This seems obvious, right? But take it a step further and don&#8217;t open attachments or click links from people you know, if the message itself seems odd &#8212; sometimes, the &#8220;from&#8221; line can be rewritten to match someone in your address book.  If it looks funky, find out more before clicking.</li>
<li><strong>Always log out completely</strong>.  Don&#8217;t just shut down the Web browser.</li>
<li><strong>Use secure HTTPS connections when available, in public places</strong>. A connection between your computer and the remote computer is only as secure as the computers in the middle. Wireless connections in public places are sometimes vulnerable to scanners that check wireless traffic and log it. A secure connection (the URL starts with HTTPS instead of HTTP) encrypts the data, providing an additional layer of security.</li>
<li><strong>Don&#8217;t leave the back door open</strong>.  Storing a list of user names and passwords in an unlocked Blackberry or iPhone is a great way to be totally and irrevocably hacked if your smartphone is lost or stolen.  A security and privacy environment is only as secure as its weakest link.</li>
<li><strong>Beware the cloud</strong>. The idea of &#8220;cloud storage&#8221; &#8212; free or low-cost online storage accessible from any computer &#8212; certainly has its charms. But be careful about putting sensitive information like tax data, erotic imagery, copies of legal documents, and related personal and financial information on a cloud server. All it takes is one nosy employee or security breach to expose all of that information to scammers and hackers.</li>
<li><strong>Watch those USB keys!</strong>  It&#8217;s easy to put data on a USB thumb drive.  It&#8217;s even easier to forget about the data on that drive.  Make it a habit of only owning one or two and routinely secure-wiping the drive (not just deleting data, which could eventually be recovered with the right software).</li>
<li><strong>Turn off Bluetooth</strong>. Don&#8217;t use Bluetooth unless you are using Bluetooth &#8212; keep the receiver off when not in use.</li>
<li><strong>Conduct a security audit</strong>. Make sure your home wireless router is secure, and that file permissions on any remote servers (like your Web host) are properly set and blog engines are properly locked down. Find a knowledgeable friend to help, or hire a consultant to perform a security sweep. The smallest vulnerability can sometimes be the foot-in-the-door a hacker needs to gain access to your sensitive personal information.</li>
</ol>
<p>Privacy and security aren&#8217;t a one-time activity, they are part of a larger philosophy about one&#8217;s use of the Internet. There is a growing unease among privacy experts that the amount of personal information that people put on the Web means that future privacy law may offer less protection in the online space. So protect yourself by keeping your private information private and keeping up a wall of separation between the personal and the professional.</p>
<p><em>Need a security audit?  Contact Gillikin Consulting for a no-obligation consultation!</em></p>



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		<title>Blogging for Beginners</title>
		<link>http://www.gillikinconsulting.com/?p=143</link>
		<comments>http://www.gillikinconsulting.com/?p=143#comments</comments>
		<pubDate>Mon, 18 Jan 2010 14:12:14 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Journalism & Media]]></category>
		<category><![CDATA[Writing & Editing]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[writing]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=143</guid>
		<description><![CDATA[<p>So, you have a brand-spanking-new blog and a million and one ideas and the energy to be a prolific blogger. Yet you pause, asking: &#8220;Do I really know what I&#8217;m doing?&#8221;</p>
<p>Many media consultants now assume that clients have basic blogging skills, much like they assume clients know how to use a computer. That said, although anyone can type <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=143">Blogging for Beginners</a></span>]]></description>
			<content:encoded><![CDATA[<p>So, you have a brand-spanking-new blog and a million and one ideas and the energy to be a prolific blogger. Yet you pause, asking: &#8220;Do I <em>really</em> know what I&#8217;m doing?&#8221;</p>
<p>Many media consultants now assume that clients have basic blogging skills, much like they assume clients know how to use a computer. That said, although anyone can type in the &#8220;insert body here&#8221; box on a blog posting form, there are a number of strategies that separate scribblers from bloggers.</p>
<p>So how to be a &#8220;capital-B blogger?&#8221;  Start with these tips:</p>
<ol>
<li>Provide relevant information. Don&#8217;t just re-hash someone else&#8217;s comments unless you have a unique perspective.</li>
<li>Don&#8217;t use a blog as a hard-sell tool. Blogs work best when you use them to disarm prospective clients &#8212; the blog should speak to the writer&#8217;s depth and breadth of knowledge about some subject, and should convey the personability of the blogger. Posts that are a litany of &#8220;buy my product&#8221; or &#8220;here&#8217;s why you need my services&#8221; get old, fast.</li>
<li>Be careful with personal or insider references. The Internet is a truly global phenomenon, so chatting about things that only a handful of people will understand will turn them off. A personal blog is perfectly acceptable, but ideally, it should be closed to the public and by invitation only.</li>
<li>Remember that what you write, is discoverable. Don&#8217;t betray confidences, and respect the privacy of others. Get permission before mentioning people in a specific way (e.g., by using full names or URLs). Be sensitive to people who may wish to remain private online.</li>
<li>Make your writing enjoyable. Use humor and literary devices where appropriate, and don&#8217;t over-write in an excessively academic or technical style unless your audience expects it.</li>
<li>Try to blog frequently &#8212; depending on the industry, you could blog daily. Try to put up something at least weekly.</li>
<li>Aim for a reasonable word count. A series of 50-word posts can get boring, as are the 5,000-word posts.</li>
<li>Use keywords to help search engines find your post. If you are writing about porcelain cat figurines, use &#8220;porcelain,&#8221; &#8220;cat,&#8221; and &#8220;figurines&#8221; frequently in your text.</li>
<li>Invite the reader to engage.  Provide a link or call to action every now and then, and offer freebies sometimes (e.g., a chance for a free product or service) to those who respond. Keep comments open on posts to encourage reader dialogue, but moderate them to keep the discussion civil and spam-free.</li>
<li>Write <em>well</em>.  Don&#8217;t be too wordy or grammatically incoherent or colloquial. People do judge by writing style, so pay attention to spelling and syntax. Get help from a professional writing coach, if necessary.</li>
<li>Convey expertise. Use a blog topic as a chance to share what you know with a larger audience. The demonstration of competence helps build credibility with a prospective client.</li>
<li>Remember that a blog is not a sales tool but rather a mechanism for building trust with clients and prospects. Keep it free, keep it current, and give a few (but not a lot) of self-serving links to products or services so as to keep the reader&#8217;s cynicism at reasonable levels.</li>
<li>Participate in link-exchange programs with referral partners or clients, to increase traffic.</li>
<li>Study the basics of search-engine optimization and social-media marketing to understand that certain words and phrases are more likely to get a &#8220;hit&#8221; on a search engine, so use those words and phrases often in a post.</li>
<li>Keep a blog current &#8212; this demonstrates that the writer is actively engaged in his work.</li>
<li>Add other things to a blog site to add value &#8212; such as inbound RSS (syndication) feeds, files, static &#8220;about us&#8221; and FAQ pages, and such.</li>
<li>Find a blog template that matches the tone and industry of the blog. A writer&#8217;s template should look very different from a music teacher&#8217;s. Depending on the blogging engine (Blogger, WordPress, Movable Type, etc.), there are thousands of free templates that a blog owner can install and customize.</li>
<li>Media usually works better than text, so to the extent that photos and videos (sometimes hosted online through YouTube or Flickr) can be inserted into posts, do it. It&#8217;s far better to insert a video about making macaroons than to type a post about how to make macaroons.</li>
<li>Make sure that the blog comments sections aren&#8217;t hit by spammers; this will significantly reduce the blog&#8217;s credibility</li>
<li>Use hyperlinks frequently to reference source material. Don&#8217;t mention a news story at CNN, for example, without making sure that the CNN reference is clickable to the original story.</li>
</ol>
<p>There.  Twenty tips for beginners. Do you have your own ideas to add? If so, please leave comments to start the conversation.</p>



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		<title>Dominos Pizza &amp; Brand Resets</title>
		<link>http://www.gillikinconsulting.com/?p=140</link>
		<comments>http://www.gillikinconsulting.com/?p=140#comments</comments>
		<pubDate>Sun, 17 Jan 2010 17:23:50 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[marketing]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=140</guid>
		<description><![CDATA[<p>The marketing world is buzzing atwitter over the very public decision of Domino&#8217;s Pizza to overhaul its core identity through a massive revision to its pizza recipes.</p>
<p>The decision is bold: The pizza chain, notorious for being consistently rated in the lowest-quality ranks of consumer preferences, is changing everything, from crust composition to sauce flavor to cheese <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=140">Dominos Pizza &#038; Brand Resets</a></span>]]></description>
			<content:encoded><![CDATA[<p>The marketing world is buzzing atwitter over the <a href="http://www.pizzaturnaround.com/" target="_blank">very public decision</a> of Domino&#8217;s Pizza to overhaul its core identity through a massive revision to its pizza recipes.</p>
<p>The decision is bold: The pizza chain, notorious for being consistently rated in the lowest-quality ranks of consumer preferences, is changing everything, from crust composition to sauce flavor to cheese selections, in an attempt to win over new customers and improve its public perception.</p>
<p>The marketers, however, are studying the impact; as with New Coke in the 80s, an established brand essentially changing everything is a risky venture. The new recipes, despite focus-group testing, may not resonate well. Plus, some people do enjoy the current pizzas; a radical change may not win over new customers, and it may prompt former loyalists to switch allegiances.</p>
<p>So, yes.  Risky.  Rather, gutsy.</p>
<p>Irrespective of how this very public change will work for Domino&#8217;s, the idea of a brand reset should be taken very seriously by small-business owners. Sometimes, a person goes into business doing one thing, only to find a niche market in another. Or, a bold vision is darkened by the blinders of reality, forcing a strategic reassessment.</p>
<p>In any case, resets are good when there is a good business sense to doing it, and bad when it is an exercise in flavor-of-the-month branding.</p>
<p>Case in point: Last weekend, Gillikin Consulting &#8212; after a brief hiatus for the holidays and illness &#8212; conducted an offsite retreat with a <a href="http://tonysnyder.com" target="_blank">colleague</a> to work through business-development strategy. One key realization is that the &#8220;freelance writing and communication services&#8221; tagline is too restrictive; this firm is capable of providing far more than that, but our brand has pigeonholed us into the &#8220;writer&#8221; category.</p>
<p>Easily changed &#8212; the new tagline is &#8220;business development, writing &amp; ethics services&#8221; to emphasize our competency at professional-ethics consulting, outcomes evaluation, and other quality-related topics in addition to the writing and editing services we have offered over the years.</p>
<p>Risky?  Surely.  Sometimes, being a jack of all trades can be met with skepticism by those on the hiring side of a consultant&#8217;s contract. This is where finely attuned marketing, with materials specific to each delivery channel, becomes increasingly important.  You may have a shotgun approach to service lines, but your intended customers should only see what&#8217;s relevant to their business needs.</p>
<p>Bottom line: Domino&#8217;s is probably doing the right thing. Hitting the reset button on a less-than-successful business enterprise, or to re-focus on new and improved business lines, carries some risk, but is usually worth it in the long run.</p>



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		<title>Journalism&#8217;s Future</title>
		<link>http://www.gillikinconsulting.com/?p=121</link>
		<comments>http://www.gillikinconsulting.com/?p=121#comments</comments>
		<pubDate>Sat, 31 Oct 2009 02:33:40 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Journalism & Media]]></category>
		<category><![CDATA[State of the Industry]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=121</guid>
		<description><![CDATA[<p>Paul Keep, the newly installed editor of The Grand Rapids Press, spoke Wednesday on the future of newspapers, in prepared remarks delivered to the Press Club of Grand Rapids.</p>
<p>Keep&#8217;s thesis is straightforward: The Internet and the global recession have proved to be a double-whammy, slashing at advertising revenue and forcing newspapers to make sacrifices such as reporter layoffs and reduced <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=121">Journalism&#8217;s Future</a></span>]]></description>
			<content:encoded><![CDATA[<p>Paul Keep, the newly installed editor of <em>The Grand Rapids Press</em>, <a href="http://www.wzzm13.com/news/news_story.aspx?storyid=115170" target="_blank">spoke Wednesday</a> on the future of newspapers, in prepared remarks delivered to the Press Club of Grand Rapids.</p>
<p>Keep&#8217;s thesis is straightforward: The Internet and the global recession have proved to be a double-whammy, slashing at advertising revenue and forcing newspapers to make sacrifices such as reporter layoffs and reduced printing schedules.  He also acknowledged as problematic the widespread business model of selling newspapers at the box but offering the same content online for free.</p>
<p>Indeed, there is a widespread sense that something is amiss in the business of journalism.  The folks at <a href="http://www.poynter.org/column.asp?id=132&amp;aid=163535" target="_blank">Poynter</a> and <a href="http://www.editorandpublisher.com/eandp/news/article_display.jsp?vnu_content_id=1004031836" target="_blank">E&amp;P</a> seem to see it.  Even Al Neuharth, the founder of <em>USA Today</em>, recently <a href="http://blogs.usatoday.com/oped/2009/08/column-websites-should-offer-news-thats-fit-to-buy.html#more" target="_blank">commented</a> about it.  The fundamental problem is that newspapers have fixed expenses but declining revenue.  In recent years, publishers have tried to staunch the flow of red ink by trimming variable costs like labor, or even by modifying the size and frequency of press issues, although these efforts are now producing marginal returns. </p>
<p>Conventional wisdom is that the longstanding practice of giving away the store for free online has hurt print-ad revenue and pushed readers from broadsheet to broadband.  Perhaps this is so; many newspapers developed their Web strategy in the early days of the Internet rush, and never bothered to fundamentally alter their business model as the technology matured.  It may have made sense to offer free online content as an inducement to develop brand loyalty in an era when a minority of households incurred 10 or more hours of online traffic per week; nowadays, that marketing imperative has long since evaporated.</p>
<p>As newspapers decline and fold, it is suggested that professional journalists will gradually disappear from the scene, with serious implications for the health of the body politic.</p>
<p>But the problem with this analysis is that it equates newspapers with journalism, a point nicely made by <a href="http://newsinnovation.com/2009/10/19/giving-up-on-the-news-business/" target="_blank">Jeff Jarvis</a> of CUNY&#8217;s Graduate School of Journalism.  The fact that newspapers may be ineffectively managed doesn&#8217;t mean that the practice of journalism is thereby imperiled, no matter what the <a href="http://www.washingtonpost.com/wp-dyn/content/article/2009/10/18/AR2009101801461.html" target="_blank">comprehensive recommendation</a> of Leonard Downie and Michael Schudson (who seem to favor a government bailout of newspapers) might suggest.</p>
<p>Journalism is a practice first and a business second.  If the business side should falter, journalism as a tradecraft will endure.  As such, the operative question for the American media market must be this: What do we do to nurture the practice of journalism if newspapers begin to fail at a critical rate?</p>
<p>The dirty secret of the media world is that newspapers tend to be the footsoldiers of reporting &#8212; the Marine lance corporals to the majors and colonels of network television.  Newspapers have traditionally been focused on in-depth newsgathering and analysis, while the TV and radio guys have been dependent on their news budget planning from their local print counterparts.  While some local TV and radio stations do a decent job of newsgathering, their reporting side, especially for complex stories requiring in-depth research or analysis, is comparatively weaker.  Why?  Because the mediums of television and radio emphasize brevity and impact, with stories encapsulated in brief segments.  The logic of the medium militates against comprehensiveness of scope.</p>
<p>This observation is not a criticism of radio or television journalism.  Many folks who work for these news outlets are capable professionals, but they function within a paradigm that simply does not encourage hyperlocalism, in-depth analysis, or deep investigation over time.  So far, only newspapers have managed to pull that off, and all other local media is usually correspondingly derivative.</p>
<p>So with newspapers losing capability, what happens to the quality of radio and TV reporting?  Good question.</p>
<p>Of course, it is premature to write the obit for the newspaper industry.  The barons of broadsheet and the titans of tabloid are certainly capable of either reversing their financial performance (with the right mix of cost-cutting and the provision of new paid services), or partnering with other media outlets to provide a different value proposition for their customers.</p>
<p>That said, let&#8217;s assume that most local newspapers continue to lose capacity.  So far, cost-cutting measures have meant (as with <em>The Grand Rapids Press</em>) that seasoned reporters and editors have left the payroll.  Some newspapers are reducing the size of their press issues &#8212; either literally, by moving to smaller-sized pages, or by printing fewer total pages per issue.  In any case, the chief victim of newspaper downsizing is the core long-term reporting function.  News analysis, in-depth investigations, and other critical work will be displaced with writing from low-paid stringers or wire copy, and entertainment programming will increase at the expense of hard news.</p>
<p>Without dragging up the usual cliches about the value of a robust hard-news organization to protect the public interest, let it suffice that communities across the nation will feel the loss acutely over the coming years.  Political leaders will be less accountable, for starters.</p>
<p>If high-quality journalism, as independent from newspapers, is to thrive in the new media environment, then the profession must cultivate new members who have a passion for the craft and an ability to dog a story &#8212; even if the new breed of reporter lacks J-school street cred.</p>
<p>In mid-September, <em><a href="http://www.rapidian.org" target="_blank">The Rapidian</a></em> launched; it bills itself as an experiment in citizen reporting.  Funded by local foundations and managed by the <a href="http://www.grcmc.org" target="_blank">Grand Rapids Community Media Center</a>, <em>The Rapidian</em> is an online news source that attempts to provide hyperlocal news and commentary through a team of unpaid citizen reporters.</p>
<p>Over the last six weeks, the results of <em>The Rapidian</em>&#8216;s experiment are mixed.  Some articles have been provided, but entire classes of content have no stories, and much of what has been shared so far has been &#8220;soft journalism.&#8221;  It is unclear whether the operative model at <em>The Rapidian</em> is sustainable in the long run; the practice of journalism is too involved to be a hobby to anyone other than opinion bloggers &#8212; although we certainly wish <em>The Rapidian</em> the best of success.</p>
<p>One alternative model that has promise is actually spread across the nation already &#8212; that of the college newspaper.</p>
<p>Once upon a time, I served as an editor of an independent, non-lab college daily.  We produced newspapers Monday through Thursday with an average daily press run of 12,500.  The student editor-in-chief had absolute content control subject only to ongoing performance review by a multidisciplinary, independent board of directors.  We paid for eight- to 14-page full-broadsheet newspapers (including at least one full-color plate) <em>solely</em> from display and classified advertising revenue.</p>
<p>The EIC supervised eight full-time section editors.  These section editors, in turn, managed eight to 15 staff writers and photographers.  The staff were compensated at $12 per published submission, while most section editors (except the salaried EIC and news editor) were paid per published newspaper.</p>
<p>One of the chief tasks of the paid editors was to directly cultivate new writers and provide meaningful assignments.  Staff were generally not freelancers; they wrote what was assigned, while retaining latitude to cultivate sources and contacts and submit story ideas.</p>
<p>Why can&#8217;t this model work for community journalism?  Instead of having expensive newsrooms staffed with veteran reporters, why not have a smaller stable of professional journalists closely supervising more fungible local writers?  Not the current string-writer phenomenon, but a news organization built around the direct engagement of citizens who do not identify as professional journalists, with just enough infrastructure to permit a coherent newsgathering enterprise.</p>
<p>Consider the possibility if this model were applied to <em>The Rapidian</em>.  Instead of a free-for-all of unpaid writers, who may or may not have had training in the fundamentals of journalism, a cadre of dedicated and paid editors would recruit and cultivate local writers, who in turn would supply the content at low cost but with high quality.  With paid journalists directing assignments, a comprehensiveness of coverage &#8212; instead of scattershot, I-write-what-I-want submissions &#8212; would provide value to readers.</p>
<p>Who knows? Perhaps it could even be monetized; a weekly news analysis and wrap-up tab could be printed, replete with ad content and everything. </p>
<p>Almost like a real newspaper.</p>



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		<title>Roadmap for Success</title>
		<link>http://www.gillikinconsulting.com/?p=117</link>
		<comments>http://www.gillikinconsulting.com/?p=117#comments</comments>
		<pubDate>Sun, 25 Oct 2009 19:23:42 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Business Development]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=117</guid>
		<description><![CDATA[<p>I recently had the opportunity to pull together some notes for a casual friend of mine, a college student who is an aspiring musician &#8212; one who actually seems to have the talent to pull off a career in music.  He has been stressing a bit about how he will pull things together so that his <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=117">Roadmap for Success</a></span>]]></description>
			<content:encoded><![CDATA[<p>I recently had the opportunity to pull together some notes for a casual friend of mine, a college student who is an aspiring musician &#8212; one who actually seems to have the talent to pull off a career in music.  He has been stressing a bit about how he will pull things together so that his dreams and his reality will converge with all due speed, so I agreed to give him some advice.</p>
<p>We haven&#8217;t been able to connect in person yet, but the prep work I&#8217;ve done is useful enough to share in general form.  For aspiring entrepreneurs, or anyone who wishes to move to the next level in their small business or non-profit activity, completing a few essential steps may mean the difference between a recording contract, and middle-aged regret about what could have been.  This template will focus on the &#8220;college musician movin&#8217; on up&#8221; paradigm; as always, we stand ready to help any enterprise find its voice and its success.</p>
<ol>
<li><strong>Research the Market</strong>.  Start by understanding the market you&#8217;re starting in, and the market you ultimately wish to service.  In the context of a local college musician, he needs to understand the kinds of music he is capable of providing &#8212; by modalities (voice, instrument) and genres (emo, soft pop, deathcore, salsa) &#8212; as well as how saturated the market may be with musicians with similar skills.  You cannot sell yourself as a unique experience worthy of the price of an admission ticket if you first lack a clear understanding of what everyone else is doing.  This is the &#8220;market research&#8221; part of the process, and it&#8217;s essential to drive down to measurables and not just rely on gut estimates.</li>
<li><strong>Find Your Place in the Market</strong>.  This is a process called &#8220;segmentation.&#8221;  Essentially, for this musician, he needs to take his market research and contrast his findings against his unique skills, and then sell his skills based on gaps in the market.  For example, if he is fluent in Spanish and English but most singers in his genre are not, he could target the bilingual market if he wishes to make some cash as a DJ or headliner for local events.  Or, if he has experience in an obscure instrument like the oboe or coronet, he could emphasize this in his promotional materials, and perhaps find opportunities to cross-perform with, say, the Grand Rapids Symphony or with other local artists.  The point is to emphasize his unique strengths against the weaknesses or opportunities in the target market instead of just blindly throwing himself out there and hoping that venues and agents will pull his face from among the sea of other wanna-be musicians out there.</li>
<li><strong>Identify Your Core Brand</strong>.  Having segmented the market and settled on a marketing approach, he should consolidate a core brand.  This process has several aspects.  First, he needs a distinctive logo and tag line &#8212; something recognizable, unique, and capable of resonating with the target market.  Second, he needs his marketing materials (from business cards to Web sites to promotional posters) to have a uniform style, typography, and color scheme.  Consistency is key for brand reinforcement.  And he should have some options &#8212; perhaps a pair of complimentary color schemes, and one core logo rendered in different styles (horizontal, vertical, image-only, image+text, etc.) so the right logo can be used for targeted campaigns or materials.</li>
<li><strong>Consider Your Business Model</strong>.  As with any major endeavor, the big question needs to be asked:  Why are you doing this?  Where do you wish to be in five years?  Are you willing to make the sacrifices and deal with the rejections just for a chance to make it big?  And why are you in it?  For money?  For the art?  As a hobby?  These questions need an answer, for they will guide the &#8220;what and how&#8221; of future marketing activities.  And if profit is a genuine motive, this implies some additional work &#8212; perhaps creating a legal business structure, retaining an attorney or agent, and establishing a legal and financial presence for the band as an autonomous entity.</li>
<li><strong>Harness Social Media</strong>.  Musicians and artists are more dependent on social-media marketing than many other business lines.  A college performer looking to capitalize on his talents will use Facebook, Twitter, MySpace, YouTube, and Flickr as his primary tools, as well as a consolidated Web presence that pulls everything together and provides fans with an opportunity to build a micro-community dedicated to the performer.  The key, though, is segregation &#8212; the music business side should be separated as much as possible from the personal side.  Social-media tools should have the goal of driving traffic to his Web site, which should be the hub of his online marketing efforts.  All YouTube videos, blog posts, photos, performance calendars, <em>gratis</em> tracks, and public messages boards should be consolidated under a single domain name, with SMM efforts serving as hooks to drive traffic back to the home site.</li>
<li><strong>Deploy Traditional &amp; Viral Marketing</strong>.  Despite the hype of Tweeters and marketing-guru-wannabes, traditional marketing is far from dead; indeed, it&#8217;s critical to success.  This musician needs to work the market &#8212; he, or his helpers, should make contact with bar/club owners, local studios, local musicians, and others associated with the local-music scene to put out his name and get a list of solid gigs going.  No Web site is going to substitute for good, old-fashioned shoe leather.  So things like high-quality glossy photos, artist biographies, a CD portfolio, a resume, and a demonstrated ability to perform will be essential.  He also needs to be ready to do the heavy lifting on behalf of the venue, with posters, signs, and giveaways at the ready and a plan for making a bar/club gig worth it to the venue manager.  In addition, viral marketing may have some use with the college scene.  Whether he does something like a wild YouTube video or something more creative like a heavily publicized local geocaching game to get tickets to a performance with backstage rights, he should settle on a few unique approaches for generating buzz, then pursue them with gusto.  It helps, as well, to cultivate relationships with entertainment journalists or media personalities in the area, and to do press releases for free media to local newspapers and radio stations.</li>
<li><strong>Rack Up Small Successes</strong>.  It&#8217;s unlikely that a major studio is going to sign this talented young man unless he can point to a series of successful small-venue performances that generated good publicity and a local following.  So, targeting bars and clubs and college events is an excellent first step.  A reasonably active booking calendar for a year or so sends the message to the bigger fish that he&#8217;s ready and willing to do the work that might justify their investment.</li>
<li><strong>Identify a Development Plan</strong>.  Where do you go from here?  Trying to build a band and a musical career without having some sense of what the final destination ought to be, is like trying to drive from New York to &#8220;the West.&#8221;  Yes, you can <em>drive</em> west, but where will you end up?  A specific goal, or series of sequenced goals, helps keep everything on track and provide a milestone to keep up motivation and focus.</li>
<li><strong>Monitor &amp; Adapt</strong>.  Watch the numbers.  Keep track of the market.  Watch Google Analytics to observe Web patterns.  Don&#8217;t just be content with a measure of success; scan your metrics (revenue per CD, daily Web visitors, attendance at bar gigs, etc) and trend them.  See what your data tells you.  Try new things and try to measure your experiment&#8217;s impact on your outcomes. </li>
</ol>
<p>Building an identity as a successful local artist is tough.  Doing it without a clear marketing and development plan is doubly tough. </p>
<p>The lessons I&#8217;d share with my young friend are applicable to so many diverse efforts.  Whether you are a new business, or you wish to start a community effort, or you want to share your art across the city, there are certain essential steps that will make success much more likely. </p>
<p>So do the work.  Research your market, find out where you fit in, identify a brand that meets your market, and engage in online and concrete promotional activities to get your effort some mindshare with your target audience.</p>
<p>It&#8217;s hard work, but if you have the passion for success, then the effort is well worth it.  Of course, Gillikin Consulting stands ready to help you drive your outcomes to the next level &#8212; give us a call at (616) 929-0845 or send email to <a href="mailto:info@gillikinconsulting.org">info@gillikinconsulting.org</a> for a free, no-obligation initial strategy conversation.</p>



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		<title>Is Quality Still King?</title>
		<link>http://www.gillikinconsulting.com/?p=113</link>
		<comments>http://www.gillikinconsulting.com/?p=113#comments</comments>
		<pubDate>Tue, 29 Sep 2009 01:20:19 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[State of the Industry]]></category>
		<category><![CDATA[commerical content]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[quality]]></category>
		<category><![CDATA[SMM]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Twitter]]></category>

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		<description><![CDATA[<p>A colleague, Polly Traylor, recently reflected on the role of corporate-sponsored content in marketing, especially as social-media marketing becomes more mainstream.  Her analysis was intriguing, and prompts a question about the diminution of high-quality substance in most commercial marketing materials these days.</p>
<p>Businesses are starting to catch the &#8220;social-media marketing&#8221; buzz.  Suddenly, Facebook fan pages and Twitter accounts <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=113">Is Quality Still King?</a></span>]]></description>
			<content:encoded><![CDATA[<p>A colleague, Polly Traylor, recently <a href="http://frazzledworkathomemom.blogspot.com/2009/09/high-tech-marketing-is-content-still.html" target="_blank">reflected </a>on the role of corporate-sponsored content in marketing, especially as social-media marketing becomes more mainstream.  Her analysis was intriguing, and prompts a question about the diminution of high-quality substance in most commercial marketing materials these days.</p>
<p>Businesses are starting to catch the &#8220;social-media marketing&#8221; buzz.  Suddenly, Facebook fan pages and Twitter accounts and such are the latest fad to hit corporate marketing departments; unfortunately, although the basics of marketing are timeless, the deftness of approach for deploying SMM tactics has been inconsistent across the industry.</p>
<p>It is fascinating, for example, that one of my own <a href="http://www.tonysnyder.com" target="_blank">clients </a>recently received a Twitter direct message from a self-styled SMM guru, saying that Tony is the first attorney she has seen who has figured out how to use Twitter and his law blog appropriately.  Kudos to Mr. Snyder, but he is doing what should be a basic &#8212; he is using SMM as a tool to drive potential clients to his primary marketing tool, which is his law blog.  Twitter and Facebook are not substitutes for traditional marketing; rather, they are simply new distribution channels governed under the same principles that have guided the practice of marketing for years.</p>
<p>Some businesses are savvy to this distinction, and some are not.  The amount of hype about Twitter and Facebook being the new must-have trend betray a profound misunderstanding between a process and a product.  SMM is a process to drive people to a more polished marketing product.  It is not a product in itself in almost all normal business cases.</p>
<p>This prompts the inevitable question:  If SMM is a tool rather than a product, then don&#8217;t the traditional rules of marketing still govern?  Well, yes.  And the chief rule is to give your clients something of value.  In short, deliver quality content.</p>
<p>For many businesses, a robust Web presence is the cornerstone of an on-demand marketing strategy.  Compelling content on a Web site &#8212; perhaps a blog, and video clips, or podcasts &#8212; draws consumers in and increase your presence-of-mind with them, the longer you can keep them captive at your domain.</p>
<p>SMM isn&#8217;t a substitute for a Web presence.  In fact, its primary goal should be to drive people to your content-rich Web site.  So SMM tools should be a hook.  If you have a Twitter feed that doesn&#8217;t make people want to visit your site, then you are wasting your tweets.  If you have a Fan page with no content, then the Facebook presence is worse than useless.</p>
<p>Let there be no question:  Content is still king.  The marketers (and entrepreneurs) smart enough to use SMM as a tool to redirect people more effectively to their Web presence are the ones who will profit, while those who think SMM is a trendy fad that breaks all the rules will inevitably crash and burn.</p>



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		<title>Technorati post (ignore!)</title>
		<link>http://www.gillikinconsulting.com/?p=111</link>
		<comments>http://www.gillikinconsulting.com/?p=111#comments</comments>
		<pubDate>Fri, 11 Sep 2009 00:05:37 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Site Administration]]></category>

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		<description><![CDATA[<span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=111">Technorati post (ignore!)</a></span>]]></description>
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		<title>Understanding ROI</title>
		<link>http://www.gillikinconsulting.com/?p=109</link>
		<comments>http://www.gillikinconsulting.com/?p=109#comments</comments>
		<pubDate>Sun, 06 Sep 2009 20:13:13 +0000</pubDate>
		<dc:creator>Jason Gillikin</dc:creator>
				<category><![CDATA[Business Development]]></category>
		<category><![CDATA[State of the Industry]]></category>

		<guid isPermaLink="false">http://www.gillikinconsulting.com/?p=109</guid>
		<description><![CDATA[<p>In a perfect world, a potential client will beg for your product or service, showing up at your office with large bags filled with unmarked currency and offering to loan his first-born child to you as free office help.</p>
<p>Of course, the world is hardly perfect.  These days, clients actually want something of value in exchange for <span style="color:#777"> . . . &#8594; Read More: <a href="http://www.gillikinconsulting.com/?p=109">Understanding ROI</a></span>]]></description>
			<content:encoded><![CDATA[<p>In a perfect world, a potential client will beg for your product or service, showing up at your office with large bags filled with unmarked currency and offering to loan his first-born child to you as free office help.</p>
<p>Of course, the world is hardly perfect.  These days, clients actually want something of value in exchange for their money, which puts the burden on on the aspiring entrepreneur to persuade the client to trade his money for your value.</p>
<p>In short, <em>you need to demonstrate a high return on your client&#8217;s investment</em>.</p>
<p>ROI is a fairly standard business metric.  In its simplest form, it&#8217;s a financial measure showing how some defined present cost will leverage some defined future benefit.  For example, a Fortune 500 company could calculate the financial ROI from installing a new accounting system by noting that the system might cost $1 million in the first year and $500,000 annually after that &#8212; but that the new system will save $750,000 per year in reduced labor and fewer inaccurate billings.  The ROI value proposition is that the client will break even after the second year and realize an improvement of $250,000 per year in financial performance every year after that, with a total savings of $2 million after 10 years.</p>
<p>With projects with defined costs and easy-to-track metrics, calculating ROI can be a straightforward process.  But what about services?  Or product lines whose benefits are less tangible?  Consider the following scenarios.</p>
<ul>
<li><em>You are a solo-practice attorney selling estate-planning documentation</em>.  Most people concede the value of having a trust set up, but the $3,000 initial cost can be daunting.  One way of stating the ROI is to outline the typical probate costs that would eat at the estate left to the potential client&#8217;s children.  Is $3,000 today preferable to $50,oo0 going to the state later?</li>
<li><em>You are a professional landscape artist</em>.  Perhaps $1,000 per summer for tending a lawn is seems sinful, but not only will the client enjoy a top-notch living space, you will save him hundreds of dollars in direct equipment costs and dozens of hours of manual labor over the course of the season were he to attend to his own lawn. Sometimes, simply listing the total cost of inaction can put things into perspective.</li>
<li><em>You are a database designer</em>.  You know a client who has a secretary who spends 20 hours per week maintaining a vast array of spreadsheets to track inventory.  Your $500 database might not improve your client&#8217;s bottom line, but is the $500 worth it in terms of improving his secretary&#8217;s job satisfaction?</li>
</ul>
<p>When calculating ROI, there are a few categories worth considering.  Usually the biggest impact is on the financial bottom line, so arriving at a reasonable estimate of what your product or service can do for a potential client&#8217;s profit margin is crucial.  Sometimes, though, an idea is pitched that has a negligible financial impact.  In that case, consider other dimensions of value &#8212; customer satisfaction, employee satisfaction, labor cost savings, or improved operational efficiency.  The possibilities are limited only by your creativity.</p>
<p>In terms of offering a value proposition to a potential client, be honest.  Don&#8217;t promise the moon, and consider offering statements of value across multiple categories (financial, satisfaction, efficiency, etc.).  Help your prospect see that your product or service has multiple value streams.  Provide a mechanism for directly measuring this, as well &#8212; in your pitch, suggest (for example) that a pre- and post-test of employee satisfaction might yield a statistically significant improvement in overall contentedness, and volunteer to guaranteee these outcomes in your contract or bill-of-sale.</p>
<p>A word of advice:  Make it quantifiable or plausible.  Don&#8217;t simply say, &#8220;It will make your life easier.&#8221;  Be descriptive &#8212; state clearly how your product or service will be a clear improvement on your potential client&#8217;s current state.  Take the time to find out what value categories resonate most clearly with your prospect, and tailor your approach to those.  Provide alternative scenarios &#8212; don&#8217;t just state that your product will free up 10 hours per week for the department secretary, but rather give a plausible vision of what other value-adding things the secretary could be doing with those 10 extra hours.</p>
<p>ROI is a powerful way of helping a client directly see the true value of the product or service you are offering, so it pays to take the time to hone the most effective message possible.  Be thorough, be honest, and be creative.</p>
<p>Good luck!</p>
<p><em>Do you have an approach you want to discuss?  Send a </em><a href="http://www.gillikinconsulting.com/?page_id=3" target="_blank"><em>message </em></a><em>to Gillikin Consulting sharing your thoughts or questions for a free, no-obligation discussion about the most effective strategy for pitching prospective ROI.</em></p>



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