Archive For The “Operational Effectiveness” Category
Don’t just keep paying invoices for old providers. You probably aren’t getting the best deal, and there’s no reason to pay other people to provide you with nothing of any real value.
A successful social strategy translates to dollars in your pocket, not in inflated Klout scores or vast hordes of Twitter followers who never read your tweets anyway. Focus on growing your business, one handshake at a time, and build the online infrastructure that works for you, not for your social media consultant.
Forrest Gump teaches us that life is like a box of chocolates. I disagree. Life is like a project, and holding fast to a clear PM methodology can mean the difference between success and failure in achieving your dreams.
Few activities prompt vicious self-recriminations as readily as reading about the myriad successes of some hot young entrepreneur who’s made his first million by the age of 25 and remains happy, healthy and content as he trots the globe with a hottie draped on one arm and the boarding pass to his private jet clutched by the other. For an oh-so-recent example: Inc. Magazine’s November 2011 cover profile of Jared Heyman, the 33-year-old CEO of Infosurv who left for a year to amble around the world while others ran his business (Inc. helpfully provided several photos of Heyman’s chiseled shirtless torso, just to rub salt in the wound). Meanwhile, the 30- or 40-somethings among us, who sometimes worry whether we’ll be able to pay the rent at the end of the month, read these modern-day hagiographies and say: There, but for the indifference of God, should have gone I.
Data-driven operational improvement, if done well, brings value to all stakeholders. The trick? Do it well. And sometimes getting to that point requires skills more political than statistical.
Local clients provide a ready base of work and referrals. Get out there. Join the chamber, join a BNI chapter, attend networking mixers. Do not rely on advertising alone to build a client base: Without actively cultivating a referral network, you’re leaving money on the table.
Last week, Wynn Las Vegas demonstrated the kind of superior service that made them a new customer for life. What can your company do to build more transparent and more perfect customer service practices?
Traditional methods of assessing the quality and productivity of hospital registration staff don’t work well, but a new model can lead to substantial improvement opportunity.
Small-to-medium print papers can obtain significant effectiveness improvements through targeted changes to the daily copy flow.
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